Frequently Asked Questions

Shipping

Will I receive a tracking number?

Yes, we’ll send a tracking number via email as soon as possible. If you haven’t received it within one business day after shipping, please contact us.

Is rush shipping available?

Yes, rush shipping is available on most items. Contact us immediately to arrange for rush shipping.

Can I use my own shipping account?

In most cases, yes. We can usually ship using your own UPS or FedEx account, though some items may have restrictions. Contact us to confirm for your order.

Where will my order ship from?

We have multiple shipping locations across North America. Contact us for details on the specific item you’ve ordered.

Which shipping providers do you use?

We work with a variety of providers, including UPS and FedEx, depending on item size, location, and timeline. We also consider additional options for international orders.

Do you ship outside the United States?

Yes! We’ll coordinate any additional freight charges or requirements with you upon ordering. International orders may be subject to taxes and duties. Canadian residents are subject to GST, and Ontario residents to PST.

Can you ship directly to my show?

Absolutely. Just provide any necessary documentation specific to your tradeshow, as many venues have specific regulations for receiving shipments.

Artwork & Printing

Where do I upload my artwork files?

Upload your print-ready artwork files here.

What does "print-ready" mean?

"Print-ready" means your artwork meets the specifications and dimensions in the guidelines we provided.

I don’t know how to create print-ready artwork. Can you help?

Yes, we’re here to help with design advice and technical support. Alternatively, we can recommend a third-party designer to create artwork for you.

Can I upload graphics without placing an order?

Yes, you can upload graphics in advance, but we won’t begin proofing until your order is placed.

I don’t know my order number—what should I do?

Your order number (a 4-digit code) links uploaded files to your specific order. If you don’t have it, simply include the recipient's name, address, email, and phone number to ensure we match your files to the correct order.

What's the standard turnaround time for graphic printing?

Typically, graphic printing takes 5 to 7 business days. Some displays may take less time, and others more—please contact us for a specific timeline.

I need my graphics faster than 5 to 7 business days!

Contact us! We can accommodate most rush orders. Our client service team will provide a timeline, explain the process, and quote any additional costs.

What extra costs should I expect for a rush order?

For rush orders, priority shipping is often the fastest option, and costs vary by transit time and destination.

Expedited printing may also be available. We’ll work to keep any additional costs as low as possible.

For more details or assistance, please reach out—we’re here to make the process smooth and easy for you!

Non-Profits & Schools

Discounts for Non-Profits & Schools

Epic Displays proudly supports qualified non-profits and educational institutions in the U.S. and Canada with an extra 10% discount on any purchase made through our site.

If your organization meets the qualifications below, please contact us to activate this special pricing.

Eligibility Requirements for Non-Profits

For U.S.-based Non-Profits:

  • Please have your IRS 501(c)(3) designation letter ready
  • Sales tax-exempt certificate (if applicable)

For Canadian Non-Profits:

  • Please have CRA-required documents, as listed on the CRA website

Eligibility Requirements for Educational Institutions

Qualified institutions in the U.S. and Canada include:

  • Accredited K-12 schools (public or private), or associated school districts
  • Accredited universities, colleges, and vocational schools that grant degrees (at least two years of full-time study)
  • Administrative offices or Boards of Education for qualified institutions
  • Government-run schools within U.S. and Canadian territories

Note: Institutions should be accredited by recognized accrediting associations, as approved by the U.S. Department of Education, State Board of Education, Canadian Minister of Education, or Provincial Ministries of Education.

How to Verify a Purchase for an Educational Institution?

Your purchase can be verified through one of the following:

  • Official purchase order issued by the educational institution
  • Credit card with the institution’s name, billing address, and delivery address
  • Personal credit card or check payment from faculty or staff, with the institution’s delivery address

For any questions, don’t hesitate to reach out. We’re here to support your organization!

Product

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

Any question?

You can contact us through our contact page! We will be happy to assist you.